Discount codes can only be used once per customer and can not be used in conjunction with any other offer.
You will receive a 10% discount code if you subscribe to our newsletter (you can do this in the footer of the website). Once you have entered your email a pop-up box will give you a code to be used on one order only.
Make sure you apply your codes at check out.
You can add a personal message in the "Add Gift Note" box in when you get to your cart. This message will be handwritten on to a Sensiful postcard and included in your Sensiful box. Any special requests, please email firstname.lastname@example.org and we’ll try and help.
If you need to make an amendment to your order details, please email email@example.com within 1 hour of placing your order – please make sure you quote the order reference in the email. Please detail the information you want changed such as change to gift message, a change to shipping address etc. We will do our very best to accommodate you.
Our aim is to provide exactly what you see on the website. However, a lot of our products are made in small batches and by small independent makers who are not always able to supply stock as quickly as larger companies. We are also conscious that some of our suppliers are experiencing some ongoing supply chain issues due to the pandemic. Therefore very occasionally we have to switch a product. If we do make a substitution we will make sure it is of the same value, or higher, than the original and complementary to your Sensiful box.
Postage & Packaging
What is the cost of delivery?
Shipping within the UK is free.
How long does delivery take?
We typically ship our Sensiful boxes within 1-3 business days.
We usually send Sensiful boxes by Royal Mail 48 Tracked (letterbox boxes may be sent differently, see below*). They will take approximately 2 working days for delivery. However, in some parts of the country this service can take longer, particularly during the pandemic and Christmas – so please plan ahead when buying your gifts.
* Some of our letterbox boxes are sent by first class post and they will take approximately 1 working day from dispatch.
We may also use other couriers, particularly for larger parcels - but they will not take any longer than Royal Mail.
Do you do next day delivery?
Not at the moment. If you need your Sensiful box to arrive urgently, please email firstname.lastname@example.org and we will do our best to get it sent as quickly as possible.
Where do you deliver?
At the moment we ship to any destination in the UK. Unfortunately, at this time we are unable to ship outside of the UK.
How will I know when my Sensiful box has been shipped and when it has arrived?
When we despatch your Sensiful box you will receive an email from us with a unique delivery number. We typically use Royal Mail to deliver our parcels who deliver every day of the week except Sundays and UK Bank Holidays. You can check with the number provided and see when it has been delivered here.
On occasion we may use a different courier - you will receive an email from us with all the tracking details once your package has been fulfilled.
All our gifts are packaged in a single box. The items in the Sensiful box will be wrapped beautifully in tissue and sealed with a sticker.
We can include a handwritten postcard in the Sensiful box if you have added a gift message.
Because most of our sales are gifts we don’t include invoices in any of our boxes and no prices are shown on our gifts.
The environment is important to us. We endeavour to use choose sustainable / recyclable packaging wherever possible.
Our boxes are FSC-approved, plastic-free, sustainable and recyclable.
Our tissue paper is made from recycled materials, and it's 100% compostable and recyclable. It is printed with soy-based inks on FSC-certified paper. The tissue is acid-free, sulphur-free and lignin-free, making it completely guilt-free.
Our stickers are made out of acid-free paper that's certified by the FSC. They're also printed with soy-based ink and a non-toxic adhesive, which means they're totally recyclable and compostable when it's time to get unstuck.
Our voidfill and protective packaging is also FSC approved, made from natural acid-free paper which is 100% recyclable and biodegradable.
Returns & Exchanges
We hope you and your recipient will be delighted with the Sensiful box you choose.
For full priced items, we have a 30-day refund policy. Unfortunately, sale items cannot be refunded. If 30 days have passed since purchase was made, we are not able to offer a refund.
If you want a refund within the 30-day timeframe please start the refund by contacting us at email@example.com for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You must return your unused item in the same condition that you received it, along with the order confirmation as proof of purchase. You will be responsible for the cost of postage for your return. If your refund is approved, your refund will be processed, minus the cost of shipping. The credit will be applied to your bank as soon as possible.
We have a 30-day exchange policy. We only exchange items if they are faulty or damaged and will replace them for the same item. If you wish to exchange your item, please first email firstname.lastname@example.org
Products & Services
We carefully handpick the products that we put into our Sensiful boxes to make sure you are receiving a premium, original gift. We source all our products from Surrey businesses and charities (you can read all about Our Partners here.) We are thrilled to be helping small, independent businesses. When selecting our items we look at the look, taste or smell (or all three) of the finished product – always looking for gifts that will fill up your senses. We also talk to all our suppliers about their eco-policy and the sustainability of their products and try to pick environmentally friendly products.
Yes! We would love to work with your business to create a perfect, bespoke Sensiful gift box for your clients or colleagues. We can work closely with you to create a bespoke gift. Please email us at email@example.com with an idea of your requirements.
We are always on the look out for new suppliers and would love to help more independent businesses grow their brand. If you are a Surrey based-business with products that would fit in with our Sensiful boxes, please email us on firstname.lastname@example.org